ASK Childhood Cancer Foundation Full-time Family Support Coordinator helps families navigate the pediatric cancer treatment process. The Family Support Coordinator is a non-hospital position and will supplement the support offered by ASK and Children’s Hospital of Richmond at VCU clinic staff.
This position is part of the Family Support Program that provides organizational, emotional, and informational support to a family during the pediatric cancer treatment process to help them feel empowered to make decisions and maintain control over their treatment experience. The Family Support Program is focused on families who are beginning the process of pediatric cancer treatment.
RESPONSIBILITIES
The Family Support Coordinator reports to the Director of Programs and works closely with the psychosocial team and clinic staff at the ASK Pediatric Oncology/Hematology Clinic at the Children’s Hospital of Richmond.

• Build relationships with and act as primary liaison with ASK clinic & hospital staff.
• Plan and execute sibling events, parent night out events, and parent social events.
• Assist with summer camp and other events as needed.
• Meet with families weekly in the out-patient clinic and hospital to establish a working relationship.
• Assess the individual and family needs by interviewing the individual, family/caregiver, and other providers; review needs on an ongoing basis. Evaluates individuals’ environment for safety, security, and negative factors.
• Make referrals and links individuals/families to needed services and resources and coordinate individual services with multiple service providers and agencies.  Enhance community integration through increasing individuals’ community access and involvement.
• Spend requested respite care time with the child in the hospital so that parents can have a break.
• Provide home visits with the individual/family, as needed.
• Evaluates the quality of services provided and changes in an individual's condition.
• Provide consultation and supportive counseling to the individual and family/caregiver for problem resolution (regarding non-hospital issues).
• Complete documentation and maintain case records.
• Acquire and maintain current information on available community resources. Build and maintain partnerships with community organizations, resources, agencies, and area businesses in order to better link individuals with needed services and supports and ensure effective coordination of services.
• Support and facilitate strategic growth of ASK family support program. Assist in orientating any newly hired staff and facilitate shadowing opportunities.
• Attend hospital volunteer training and abide by all in-patient hospital volunteer guidelines.
• Work with other ASK program staff to incorporate mental wellness activities and topics into all ASK programs.
• Process all CHoR MLB applications and assist with statewide MLB applications when needed.

• Motivated to work in an emotionally challenging environment with demonstrated self-care skills.
• Organized, independent and self-disciplined.
• Excellent interpersonal skills.  Collaborative and comfortable with families and staff of diverse backgrounds and needs.
• Proficiency in Microsoft Office (Word; Excel; PowerPoint) and Google Suites
• Preferred experience using an online email marketing platform such as Constant Contact.
• Ability to lift up to 35 pounds.

• Bachelor’s Degree in social work, counseling, human services, or a related field from an accredited institution; or relevant professional work experience.
• Experience in the cancer treatment process is highly favored but not necessary.
• Working knowledge of public support services and local for-profit support resources.

This is a full-time (40 hour/week), salaried, in-person position. Occasional evening and weekend work required. The salary range is from $50,000 to $60,000
To apply, please submit a cover letter and resume to [email protected] with the subject line “Family Support Coordinator”, no later than close of business May 23rd, 2025.

ASK Childhood Cancer Foundation is an Equal Opportunity employer. ASK believes attracting and retaining diverse staff is crucial to serving our community and fulfilling our mission. ASK offers a competitive salary; simple IRA with match, holidays, vacation and sick leave; a pleasant, energetic work environment; and engaging, purposeful workplace culture.